wimbd Terms & Conditions

Acceptance of Terms

These Terms & Conditions ("Terms") govern the entire relationship between you and wimbd with respect to your use of the wimbd website, mobile interface, account services, betting markets, casino games, payment facilities, customer support, and all other services made available through the Platform. The Terms are effective from the date on which you complete registration of a wimbd account or, if earlier, from the date on which you first access any part of the Platform.

By ticking the acceptance checkbox during registration, by clicking "Login" to access an existing account, or by placing any bet or game wager through wimbd, you acknowledge that you have read these Terms in full, that you understand their content and their legal effect, and that you agree to be bound by them without reservation.

These Terms are published in English. In the event of any ambiguity or dispute about the meaning of any provision, the English-language version of these Terms shall be the definitive reference. wimbd does not guarantee the accuracy of any unofficial translation that may exist.

These Terms should be read alongside our Privacy Policy and our Responsible Gaming policy, both of which form part of the overall agreement between you and wimbd. In the event of any conflict between these documents, these Terms shall take precedence unless a specific provision expressly states otherwise.

Eligibility and Registration

To register a wimbd account and use any part of the Platform, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age. Players under the age of 21 are strictly prohibited from registering or using wimbd under any circumstances.
• You are accessing the Platform as an individual person for personal entertainment purposes and not on behalf of any commercial organisation or as part of any professional betting syndicate.
• You are not accessing the Platform from a jurisdiction where online betting is expressly prohibited by applicable law. It is your sole responsibility to determine whether your use of wimbd is lawful in your location.
• You have not previously been self-excluded from wimbd or had a wimbd account permanently closed for a breach of these Terms.
• You are not a current employee, contractor, director, or immediate family member of wimbd or of any game provider or payment partner whose services appear on the Platform.

During registration you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and mobile number. wimbd reserves the right to request identity verification documents at any point, including a national identity card (NID), passport, or driving licence, and proof of address such as a utility bill or bank statement. Failure to provide satisfactory verification documents within the timeframe specified by our compliance team may result in temporary suspension or permanent closure of your account.

You may hold only one registered account on wimbd. If we detect duplicate accounts associated with the same individual — whether identified through matching personal details, device fingerprints, payment accounts, IP addresses, or any combination of data — wimbd may close all duplicate accounts, void any pending bets, and forfeit any balances held in accounts beyond the first verified account. Where duplicate accounts have been used to claim multiple bonuses, wimbd may also reclaim those bonuses from the remaining account balance.

Account Security

You are solely responsible for maintaining the confidentiality of your wimbd account credentials, including your username, password, and any one-time passwords (OTPs) issued to your registered mobile number. wimbd strongly recommends that you:

• Choose a strong, unique password that is not used for any other online account.
• Never share your login credentials with any other person, including family members.
• Log out of your account after each session, particularly when using a shared or public device.
• Contact wimbd support immediately if you suspect that your account has been accessed without authorisation.

wimbd will never ask for your password via email, live chat, WhatsApp, or any other channel. Any communication purporting to be from wimbd that requests your password should be treated as fraudulent and reported to our support team.

All account activity conducted using your credentials is your responsibility. If you allow another person to access your account — whether intentionally or through negligence — you accept liability for all activity carried out during that session, including bets placed, withdrawals initiated, and any breach of these Terms.

Deposits and Withdrawals

wimbd accepts deposits and processes withdrawals exclusively via the following mobile banking channels, all denominated in Bangladeshi Taka (BDT):

Processing times stated above apply during standard operating hours and under normal system conditions. During periods of high transaction volume, public holidays, or technical maintenance windows, processing times may be extended. wimbd does not charge any platform-side fees on deposits or withdrawals; however, your mobile banking provider may apply their own standard transaction charges, for which wimbd accepts no responsibility.

Withdrawals will only be processed to a mobile banking account registered in your own name and matching the personal details held on your wimbd account. Withdrawals to third-party accounts are strictly prohibited. wimbd reserves the right to request additional verification before processing any withdrawal, particularly for first-time withdrawals or withdrawals above ৳50,000. All deposits must be wagered at least once before a withdrawal can be initiated.

wimbd reserves the right to reverse a withdrawal request back to your account balance if verification requirements are not met within 48 hours of the request being raised. If a withdrawal is reversed, it can be requested again once outstanding verification has been completed.

Betting and Gaming Rules

All sports betting markets, live casino games, slots, and crash games available on wimbd are governed by their respective game-specific rules, which are published within each game or betting market interface. These product-level rules form part of these Terms by reference. In the event of any conflict between product-level rules and these Terms, these Terms shall prevail.

Bets are accepted and settled at wimbd's sole discretion. Once a bet has been confirmed — as indicated by a confirmation screen and a reference number — it cannot be cancelled or modified by the player. Bets placed in error are not refundable. wimbd reserves the right to void any bet that was placed on an event or market that was incorrectly priced due to a technical error, data feed failure, or human input mistake.

In-play bets are subject to pre-approval delays and may be rejected if match conditions change between the time of placement and the time of acceptance. Confirmation of an in-play bet is only definitive at the point a reference number is issued to the player. A bet displayed on screen as "pending" has not yet been accepted.

Maximum bet limits and maximum payout limits apply per event, per market, and per day. These limits are displayed within the relevant market interface. wimbd reserves the right to reduce individual bet limits for any player account at any time without prior notice, particularly where betting patterns suggest professional or arbitrage activity.

Bonuses and Promotions

wimbd offers promotional bonuses including welcome deposit matches, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL season, T20 World Cup fixtures, Eid, and Pohela Boishakh. Each promotion is governed by its own specific terms, including wagering requirements, eligible games, time limits, maximum bonus amounts, and minimum qualifying deposit thresholds, which are published on the relevant promotion page at the time the offer is active.

The following general bonus conditions apply to all wimbd promotions unless the specific promotion terms explicitly state otherwise:

• Bonuses may only be claimed once per player, per household, per device, and per payment account.
• Bonus funds must be wagered the stated number of times before any portion of the bonus or associated winnings can be withdrawn.
• Wagering requirements apply to the bonus amount only, unless the promotion specifies a combined deposit-plus-bonus wagering requirement.
• Not all games contribute equally to wagering requirements. Slots typically contribute 100%; live casino games, sports bets, and crash games may contribute at a reduced rate as specified per promotion.
• Bonus funds are played first when a bonus is active on your account. Real-money funds are used once bonus funds are exhausted.
• Promotional offers are available to players aged 21 and above who have a fully verified wimbd account in good standing.
• wimbd reserves the right to withdraw, amend, or cancel any promotion at any time. Where a promotion is withdrawn while a player has an active wagering requirement, the player will be given reasonable time to complete that requirement before it expires.

Prohibited Conduct

The following activities are strictly prohibited on the wimbd Platform. Engaging in any prohibited conduct may result in immediate account suspension, voiding of bets, forfeiture of balances, and a permanent ban from the Platform:

• Registering more than one account or registering an account in another person's name or with false personal information.
• Using automated betting software, bots, scripts, or any other artificial means to place bets or interact with the Platform.
• Engaging in match-fixing, spot-fixing, or any other form of sports manipulation, or placing bets with knowledge of inside information relating to the outcome of an event.
• Colluding with other players, including in live casino games, to gain an unfair advantage over the house or other participants.
• Exploiting technical errors, software bugs, or pricing mistakes in a deliberate and systematic manner. Players who discover an error must report it to wimbd support immediately and refrain from exploiting it.
• Using the Platform for any form of money laundering, financial fraud, or other criminal activity. wimbd cooperates fully with relevant authorities in the investigation of financial crime.
• Charging back a deposit made via bKash, Nagad, or Rocket through your mobile banking provider after the funds have been credited and used on the Platform.
• Sharing, selling, or transferring your wimbd account to any other person.
• Accessing the Platform from a jurisdiction where online betting is prohibited, using VPN, proxy, or any other tool to circumvent geographical restrictions.

Intellectual Property

All content on the wimbd Platform, including but not limited to the wimbd name and logo, website design, page layouts, user interface elements, graphics, text, game interfaces, betting market displays, promotional materials, and software, is the intellectual property of wimbd or its licensed content partners and is protected by applicable copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. You may not copy, reproduce, distribute, modify, reverse-engineer, publicly display, or create derivative works from any part of the Platform without the prior written consent of wimbd. Any unauthorised use of wimbd's intellectual property will result in immediate account termination and may give rise to legal liability.

Privacy and Data

wimbd collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of the agreement between you and wimbd. By registering an account, you consent to wimbd processing your personal data as described in that policy.

Personal data collected by wimbd includes information provided during registration, identity verification documents, payment transaction records, betting history, device and session data, and communications with our support team. This data is used for the purposes of account administration, payment processing, fraud prevention, responsible gaming enforcement, regulatory compliance, and improvement of Platform services.

wimbd uses SSL encryption across all data transmissions between your device and our servers. We do not sell your personal data to third parties for marketing purposes. For full details of how your data is handled, retained, and protected, please review our Privacy Policy.

Responsible Gaming

wimbd is committed to promoting responsible gambling and provides a suite of tools to help players manage their gambling activity. These tools are available to all registered players free of charge from within account settings and include:

• Daily, weekly, and monthly deposit limits — cap the total amount you can deposit within any given time period.
• Session time reminders — receive notifications when you have been logged in for a specified duration.
• Cooling-off periods — temporarily suspend your account for a period of your choosing (24 hours to 6 weeks).
• Self-exclusion — permanently close your account with a mandatory minimum exclusion period. Self-exclusion takes effect immediately and cannot be reversed during the exclusion window.

Players who feel that their gambling is becoming a problem are strongly encouraged to use these tools and to contact our support team, who are trained to assist players in accessing additional help. External resources are available through responsible gambling organisations. For more information, please visit our dedicated Responsible Gaming page.

wimbd strictly enforces its 21+ age requirement and has systems in place to identify and respond to signs of problem gambling in player behaviour patterns. Where our team identifies a concern, we may reach out proactively to a player to discuss their account activity.

Limitation of Liability

To the maximum extent permitted by applicable law, wimbd shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from your use of the Platform, including but not limited to loss of winnings, loss of data, loss of revenue, loss of goodwill, or service interruption, even if wimbd has been advised of the possibility of such losses.

wimbd does not warrant that the Platform will be available continuously or without interruption. Scheduled maintenance, technical faults, third-party service provider outages, or events beyond our reasonable control may result in temporary unavailability of part or all of the Platform. wimbd will make reasonable efforts to restore services promptly but accepts no liability for losses incurred during any period of unavailability.

In no event shall wimbd's total aggregate liability to you arising from or in connection with these Terms or your use of the Platform exceed the total net deposits made by you to your wimbd account in the twelve calendar months immediately preceding the event giving rise to the claim.

Amendments to These Terms

wimbd reserves the right to amend, update, or replace these Terms at any time. Where changes are material — meaning they affect your rights, your obligations, or the core features of the Platform in a significant way — wimbd will provide at least 7 days' prior notice by posting a notice on the Platform and, where practicable, by sending a notification to your registered email address or mobile number.

Minor amendments, including corrections of typographical errors, clarifications of existing provisions, or updates required to reflect changes in game provider partnerships or payment methods, may be made without prior notice. The updated Terms will be effective from the date of publication on the Platform.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Platform and contact our support team to close your account and arrange withdrawal of any remaining balance.

Governing Law and Dispute Resolution

These Terms and any dispute or claim arising from or in connection with them or their subject matter shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which wimbd operates. Nothing in these Terms limits your rights under mandatory local consumer protection laws that apply in your country of residence.

In the event of a dispute between you and wimbd, we encourage you to contact our support team in the first instance. The majority of disputes are resolved promptly through direct communication. wimbd's support team operates 24 hours a day via live chat and via WhatsApp between 8 AM and 11 PM Bangladesh Standard Time (BST, UTC+6).

Where a dispute cannot be resolved through direct support channels, you may submit a formal complaint in writing to support at wimbd.io. wimbd will acknowledge your complaint within 48 hours and provide a substantive response within 14 business days. If you remain dissatisfied with wimbd's response after the formal complaint process has been completed, you may seek independent dispute resolution through an appropriate external body in your jurisdiction.

Contact and Support

If you have any questions about these Terms & Conditions, or if you need assistance with your wimbd account, payment, or any other matter, our support team is available through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the wimbd Platform.
• WhatsApp: Available 8 AM to 11 PM Bangladesh Standard Time (BST, UTC+6), 7 days a week.
• Email: support at wimbd.io — responses within 48 hours during business days.

Please note that email and WhatsApp contact details are provided as plain text only. wimbd does not maintain publicly listed telephone numbers for inbound player calls. All support is provided in English.

For responsible gaming queries, self-exclusion requests, account closure, or concern about another person's gambling activity, please visit our Responsible Gaming page or contact support directly — these matters are handled with priority and strict confidentiality.